Question 1

What is SafePackage™ and how does it simplify duty collection?

Accepted Answer

SafePackage™ is an AI-powered compliance and duty collection solution that automatically calculates, files, and remits customs duties to U.S. CBP in real time. It removes the manual complexity of cross-border compliance so parcels move faster and without disruption.

Question 2

How does SafePackage™ connect with my existing systems?

Accepted Answer

SafePackage™ offers multiple integration options to fit your operations: API Integration for direct automated submission of shipment and duty data, File Transfer Solution to securely exchange data using CSV, XML, or EDI formats, and Web UI Platform to upload shipment details, review duties, and submit customs data online.

Question 3

Can SafePackage™ handle different duty collection models?

Accepted Answer

Yes. SafePackage™ supports Delivery Duty Paid (DDP), Delivery Duty Unpaid (DDU), and hybrid models. It can be configured to match your preferred collection and remittance process, whether integrated via API, file transfer, or web portal.

Question 4

How does SafePackage™ ensure compliance with U.S. Customs and Border Protection (CBP)?

Accepted Answer

SafePackage™ is a CBP-approved Qualified Party for duty collection and remittance. It validates data accuracy, aligns every submission with CBP regulations, and remits payments directly in real time—minimizing risk and avoiding penalties.

Question 5

Is the system secure for handling sensitive trade and payment data?

Accepted Answer

Yes. SafePackage™ uses secure file transfer protocols (SFTP), encrypted APIs, and strict data governance controls to protect shipment and payment data. All transactions and remittances are processed through trusted, CBP-approved channels.

Question 6

Do I need to sign a long-term contract or subscription?

Accepted Answer

No. SafePackage™ offers flexibility with a simple per-package fee structure. There are no exclusivity requirements or long-term commitments—allowing you to scale usage as needed.

Question 7

What happens if CBP regulations change?

Accepted Answer

SafePackage™’s compliance engine is continuously maintained by a team of trade and customs experts. When CBP updates its requirements, SafePackage™ automatically adapts—ensuring uninterrupted compliance and operation.

Question 8

Can SafePackage™ be customized for my network or workflow?

Accepted Answer

Absolutely. SafePackage™ is designed to integrate seamlessly with your systems and vendor networks. It can be configured to meet the unique operational requirements of postal operators, couriers, and logistics providers.

Question 9

How quickly can SafePackage™ be implemented?

Accepted Answer

Integration can be completed in as little as a few days, depending on your setup: API integration is typically fastest for full automation, File Transfer Solution enables quick configuration for large volumes, and Web UI provides instant access via browser—no setup required.

Question 10

What kind of support do you provide?

Accepted Answer

SafePackage™ offers onboarding assistance, configuration support, and ongoing help for regulatory updates, integration, and troubleshooting. For UPU & IPC integration or custom implementations, contact support for details.

Question 11

What is the objective of the SafePackage™ pilot program?

Accepted Answer

The objective of the SafePackage™ pilot program is to collaborate with U.S. Customs and Border Protection (CBP) to test automated systems for compliance verification and duty collection in high-volume e-commerce trade. Through this collaboration, the program aims to ensure accurate duty payments, regulatory compliance, and proper submission of customs data before shipments arrive at the U.S. border, ultimately leading to the creation of a faster clearance pathway for compliant shipments.

Question 12

How does SafePackage™ detect non-compliant or high-risk shipments?

Accepted Answer

SafePackage™ uses advanced machine-learning algorithms to analyse product listings, images and descriptions in real time — along with a flexible rules engine covering more than 250 U.S. importation laws — allowing it to identify issues such as misclassification, undeclared goods, intellectual-property infringements or prohibited items before dispatch.

Question 13

What compliance risks does SafePackage™ help mitigate?

Accepted Answer

The platform significantly reduces risks including: incorrect HTS classifications, inaccurate duty/tax payment, shipment of prohibited or restricted goods (e.g., hazardous materials, counterfeit goods), and non-adherence to partner-agency regulations (USDA, FDA, CPSC, etc).

Question 14

How accurate and reliable is the compliance technology?

Accepted Answer

SafePackage™’s image‐recognition engine can detect thousands of trademarks, logos and brand identifiers with over 99 % accuracy. Its cloud-based AI and rules engine have been trained on more than 50 million cross-border shipments and continuously updated by expert compliance staff, delivering human-level or better performance.

Question 15

What does it mean to file compliant import data ahead of shipping?

Accepted Answer

With SafePackage™, the required customs-filing data (including duty assessments, classifications and origin determinations) is computed and transmitted before or at dispatch — enabling CBP or other partner agencies to review compliance status in advance, thus reducing delays, rejections or penalties at arrival.

Question 16

Who is responsible for compliance when using SafePackage™?

Accepted Answer

SafePackage™ acts as a qualified compliance and duty-collection partner, taking on the responsibility of screening, classification, duty calculation and remittance. That said, shippers and postal operators remain responsible for providing accurate product-listing data and ensuring the goods they export meet all regulatory standards.

Question 17

How does integrating SafePackage™ affect my workflow and compliance burden?

Accepted Answer

By using SafePackage™, your existing processes are augmented with automated compliance checks and duty assessments, meaning fewer manual interventions, faster clearance times and a lower burden on your internal compliance resources. The system interfaces via API, file transfer or web UI depending on your integration method.

Question 18

What happens if a shipment is flagged by SafePackage™ as non-compliant?

Accepted Answer

When the system detects a compliance issue, it can either reject or hold the shipment for further review, or route it through a manual compliance escalation workflow — depending on your configured policy and integration. This pre-emptive approach helps avoid penalties, seizures and delays at border entry.

Question 19

How are rules and regulations managed within SafePackage™?

Accepted Answer

SafePackage™ uses a dynamic, programmable rules engine maintained by its compliance and trade-security experts. This engine stays current with evolving U.S. import regulations, partner-agency requirements and enforcement trends, enabling the platform to adapt quickly without the need for major re-engineering on your side.

Question 20

What benefits does this pilot program offer for postal operators, carriers and brokers?

Accepted Answer

Participants in the pilot gain access to a cutting-edge compliance platform that enables: faster clearance of parcels, improved duty collection accuracy, lower risk of shipment rejection or penalty, greater transparency into the supply chain, and scalable compliance performance as volumes increase.

Question 21

How does SafePackage™ pricing work?

Accepted Answer

SafePackage™ uses a transparent, tier-based per-package pricing model. You pay only for the shipments you process — no subscriptions, setup fees, or long-term commitments.

Question 22

Are there any hidden fees or additional charges?

Accepted Answer

No. SafePackage™ pricing is completely transparent. There are no hidden fees, maintenance costs, or surprise charges. What you see is what you pay.

Question 23

Do I need to sign a contract or minimum commitment?

Accepted Answer

No. There are no long-term contracts or minimum volume requirements. You can start, pause, or scale your usage at any time based on your shipment volume.

Question 24

How does tier-based pricing benefit my business?

Accepted Answer

Our tier-based structure automatically adjusts to your shipment volume. This means you get the most cost-efficient rate as your business scales — paying less per package as volume grows.

Question 25

Can SafePackage™ support both small and large operators?

Accepted Answer

Yes. Whether you process a few hundred shipments a week or thousands a day, our flexible pricing adapts to your operation size, budget, and growth needs.

Question 26

What’s included in the per-package price?

Accepted Answer

Each package fee includes duty calculation, customs data submission, compliance verification, and remittance to CBP — all handled in real time, with no extra service or integration costs.

Question 27

How do I get a custom quote or view pricing tiers?

Accepted Answer

You can contact our sales team or request a demo to receive a personalized pricing proposal based on your shipment volume and preferred integration method.

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